The materials on this site may not be copied, reproduced, posted, or republished
in any way. All software and content including; images, text and graphics used on
this site is the property of Appliance Help or its software suppliers and protected
by Canadian and international copyright laws.
The content and software on this site may be used as a shopping, and selling resource.
Any other use, including the reproduction, modification, distribution, transmission,
republication, display, or performance, of the content on this site is strictly
prohibited and all rights are reserved.
The trademarks, logos, and service marks displayed on this site are registered and
unregistered trademarks of Appliance Help and others, and so your own use of them
Images of people used on this site are used with permission or in accordance with
applicable law. Reuse of them without permission may violate the privacy and publication
rights of those persons.
Terms and Conditions
By accessing our website, you, the user, agree to the terms and conditions we set
out here and we reserve the right to make changes to our site and these disclaimers,
terms, and conditions at any time.
All orders and purchases made through this site are also governed by these terms
and conditions. Use of and orders placed on this website are governed by the laws
and the courts of the province of Nova Scotia, and by the applicable laws of Canada.
As such, the laws of the Province of Nova Scotia will govern these disclaimers,
terms, and conditions, without giving effect to any principles of conflicts of laws.
The user is also responsible for complying with these laws.
We may correct errors or inaccuracies and change or update information on this website
at any time without notice, including prices and item availability. Appliance Help
operates in US currency, and all prices displayed on this site are in US dollars.
We are not responsible for any banking or transaction fees. All prices listed on
this site are subject to confirmation. You agree to pay all charges payable for
your order. We reserve the right to limit the quantity of items that you may buy.
We also reserve the right to cancel orders at our discretion
This website should be accessed and used at your own risk. Though reasonable efforts
have been made to ensure the website is current and contains no inaccuracies or
errors, no guarantees are made that the website's content will be error-free, accurate,
complete or current at all or any times. We may correct errors or inaccuracies and
change or update information on this website at any time without notice, including
prices and item availability. If a mistake is noticed, we will correct it as soon
as possible and make reasonable efforts to notify affected users. This may mean
that orders not yet shipped may be cancelled.
We are not responsible for lost, incomplete, illegible, misdirected or stolen messages
or mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions,
online failures, hardware, software, or other technical malfunctions or disturbances,
whether or not these circumstances affect, disrupt, or corrupt communications.
Appliance Help and our directors and employees are not liable for any damages arising
out of or related to access to or use of our site, or sites we link to, whether
or not these damages are foreseeable and whether or not we have been advised of
the possibility, including, without limitation, direct, indirect, special, consequential,
incidental or punitive damages.
Right to refuse orders
In the event that Appliance Help chooses to refuse to fulfill an order the customer
will be contacted via the email address provided, and their credit card will be
refunded the appropriate amount in a prompt manner. Appliance Help may choose to
refuse an order because of an error in pricing information, product availability,
product size or shipping costs, or for any other reason.
Appliance Help may also cancel orders if it is believed that customer conduct violates
applicable law or is harmful to the interests of Appliance Help and its affiliates.
We will use commercially reasonable efforts to deliver items as quickly as possible,
and within any time indicated. However, we are not responsible for delivery delays
beyond our control. All items are delivered by a third party, and delivery is governed
by their shipping contracts. We reserve the right to not to ship to certain addresses.
Information Collection, Use, and Disclosure
Appliance Help believes you have a right to privacy. That's why, when you visit Appliance Help
we help you maintain control over your personal data. Below are the guidelines we
use for protecting the information you provide us during a visit to our Internet
Online Order Information and Security
If you place an order online, we only request the information needed to complete
the processing of your orders and billing. We also provide limited personal information
about our user with outside shipping companies and credit card processing companies
in order to bill and ship your order. We do not provide any more information than
necessary for these purposes. We may also use the information to contact you regarding
Email Address Security
We do not share your email address with anyone, and we promise to send you emails
only when there is information you should know.
We use your email address to interact with you, to send you automated confirmations
of your order, of shipments, and of any returns or cancellations, if necessary.
The online store at Appliance Help is designed to protect the privacy of your name,
address, e-mail and any other information you provide us. We use appropriate security
safeguards for your personal information against loss, theft, and unauthorized access.
All personal information you provide to Appliance Help is exchanged on a secure server.
We use one of the most advanced security systems, the Secure Sockets Layer (SSL)
protocol, to encrypt, or encode, information you send to us in the order process.
The encryption process protects information, such as your credit card number, and
billing and shipping information by scrambling it before it is sent from your computer.
Only once we receive your information is it decoded, and we make all reasonable
efforts to ensure its security on our own systems.
Warning: e-mail is not a secure means to send personal information because it is not
encrypted. We strongly encourage you to use our secure ordering process when ordering
online. If at any time you would like to make a purchase, but would rather give
your credit card or purchase order information to a representative over the telephone, call our toll-free customer service line at 1-800-470-7119.
Aggregate Site Use Information
We analyze information about the pages viewed by all of our website visitors. This
data includes internet protocol (IP) addresses, browser type, internet service provider
(ISP), referring/exit pages, platform type, date/time stamp, connection speed, read
time, display time, and number of clicks.
We use this data, in aggregate form, to compile statistics and reports Appliance Help
use, and improve the online experience for all visitors.
Our cookies are used to maintain the information in your shopping cart and nothing
more. Depending on how you have configured your browser, you may or may not have
your cookies enabled.
If your items are not remaining in your shopping cart, you may need to adjust your
cookie setting. There are simple ways to either refuse all cookies, or accept them
each time they are offered. Consult your browser's help files for assistance on
changing cookie settings or removing cookie files.
This web site contains links to other sites. Our privacy statement only applies
to information collected by our web site. We are not responsible for the privacy
practices and policies of these third parties.
Appliance Help operates multiple locations across North America. Our main shipping
warehouse is in Louisville, Kentucky. If you wish to contact us by mail, you may
do so at:
Appliance Help Customer Service
9704 Route Transcanadienne
St-Laurent, QC H4S 1V9
No counter sales or returns at this address.
Telephone 1-800-470-7119 or email
Customer Service if you wish to return an item.